My travel agent Sofia was very helpful in providing information and answering my various questions promptly. While we communicated exclusively through email and text, I found her professional, personable, and knowledgeable. She even provided me with a cell number to call her if needed, but it was needed because everything went so well. I also appreciated the phone call from Maria upon arrival at my hotel in Quito to make sure I arrived okay and to reconfirm my appointment the following day with Pablo. He was a great help in assisting me with processing migration documents to enter the Galapagos Islands. This service saved me almost an hour of wait/processing time. That was an amicable extra service provided. I will be contacting Sofia when I start planning my next trip.